What we plan
for 2009/10
Some priorities for us over the coming year
Property
As part of the NSS property strategy, we will be relocating pharmacy staff from Elliott House to Gyle Square. This move will provide improved accommodation for the staff and also enable us to make some business process changes.
People
We will continue to put an emphasis on the development and training of our staff, some areas of training we will be focusing on will be customer awareness and Information Governance.
Process
As part of our business planning this year, we will be undertaking reviews of some of our key business processes with a view to making them more efficient and more customer focused. This will be part of a continuous quality improvement plan.
Partnership
We recognise that we can only really deliver effective services through partnerships with our customers and stakeholders. This year will see the development of a new Partnership Agreement with NHS Boards, which will be a key element in our engagement strategy. In addition, we will continue to work with Atos Origin Alliance to maximise the opportunities to develop our IT systems.
Designed and co-ordinated by the Editorial Team, in collaboration with the Business Manager's Group and the Strategic Management Team
Layout and design co-ordination by Tina Robertson
Photographs of staff supplied by Keith Miller
- IIP Logo
- Positive About Disabled People Logo
- European Foundation for Quality Management
Contacts
If you have any queries or wish to discuss any aspect of this report, please contact:
Viv Thomson
Communications/Equality & Diversity Manager
Practitioner Services
NHS National Services Scotland
Gyle Square
1 South Gyle Crescent
Edinburgh
EH12 9EB
telephone: 0131 275 6893
email: viv.thomson@nhs.net