In this Section:
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Click here to get all the advice and support you need, for the services you provide.
This section of our website has been designed to help you understand how your General Practice (GP) health records are transferred when you change GP practice.
Please click on the questions to show the answers.
How are my records held and by whom?
Who moves my records when I change GP Practice?
What happens to my records if I have changed my address?
How are my previous records traced when I change GP practice?
How are my records sent?
Who has access to my records when they are being moved?
How long will my records take to move?
What if I wasn’t registered with a GP Practice in the United Kingdom?
Other useful information
Community Health Index
NHS Central Register Scotland
Retention Periods
For more information, please use the links below
How are my records held and by whom?
Most GP health records are a combination of paper records and computer records, created or stored on the GP practice’s computer system. Your GP Practice will retain your records as long as you are registered with them.
Practitioner Services stores GP health records for patients that are not currently registered with a GP practice or who have died. There are regulations that require records to be held for a minimum amount of time before being destroyed. Click Here for details of our retention periods.
Who moves my GP health records when I change GP Practice?
In Scotland, the transfer of your GP health records is managed by Practitioner Services who work on behalf of your NHS Board. GP practices return the records to us for patients who are no longer registered with them. If you have changed your GP practice, we send these records on to your new GP.
What happens to my records if I have changed my address?
If you have changed your address and have moved outside your GP practice area you should register with a new GP practice as soon as possible. When you have done this your records will be sent to your new GP practice. You will also be sent a new medical card.
If you have changed address but still stay within your GP practice area, you must advise your GP practice of your new address. You can also return your medical card to Practitioner Services with a note of your new address. We will update it and send you a new one.
If you are unsure whether you are still within your GP practice area, you should check with your GP practice.
If your GP practice does not know your address, your registration with them may be cancelled. If your registration is cancelled your records will be returned to Practitioner Services. There are regulations that require records to be held for a minimum amount of time before being destroyed. Click Here for details of our retention periods.
How are my previous records traced when I change GP practice?
Your new GP practice will ask for information about your identity, your previous address and previous GP practice when you register. It is important to provide this information accurately so that your records can be traced. Your GP Practice will supply this information to Practitioner Services so that we can provide them with your previous records.
If you were previously registered with a GP in Scotland:
Practitioner Services will find an entry for you on the Community Health Index (CHI) national database. When we update your CHI information, a request is sent to your old GP practice which asks them to send your records to us. We will then send them to your new GP Practice.
If you previously lived elsewhere in the United Kingdom:
We work with other organisations to request your records. We send the identity data you provided to NHS Central Register Scotland. NHS Central Register can trace where you were previously registered. They make sure the appropriate authorities in England, Wales or Northern Ireland know you are now in Scotland and that your GP records should be sent to Practitioner Services.
Paper records are sent to and from GP practices through an approved courier contracted to the NHS.
If your records are held on the GP practice computer system, we can usually transfer them electronically to your new GP practice, if you have moved within Scotland. These are moved automatically to your new GP practice through a secure electronic route.
If your new GP practice cannot accept the electronic records, we print them onto paper for your new GP practice. These are sent in the same way as paper records to your new GP practice.
At present there is no mechanism to send electronic records between different parts of the United Kingdom. Currently we print these and send them as paper records.
We are currently working with NHS agencies in England, Wales and Northern Ireland to develop this service.
Who has access to my records when they are being moved?
Paper records are sealed in special bags for transportation. No-one couriering the record knows whose record is in the bags. When we log that your records are being transferred, we use the information on the cover and do not read the clinical contents.
If your records are electronic and your new GP practice can accept these onto their computer system, they will be transferred through a secure electronic route. The records are encrypted on dispatch from your old GP practice. No-one will have access to them.
If your new GP practice cannot accept these onto their computer system, or if you are moving to another part of the United Kingdom, we then print your records to paper to allow them to be used by your new GP practice. When the records are printed out they come with a front cover and end page. We use this to tell that the records are complete and do not access the contents.
All our staff involved in the transfer of health records are subject to the strict legal regulations covering the disclosure and confidentiality of patient information.
How long will my records take to move?
Practitioner Services aims to transfer paper records between GP practices within six weeks of registration. In most cases the transfer time within Scotland is much less than this.
If your GP practice requires your previous records as a clinical priority, they can make an urgent request for them. These requests are treated as a priority and in most cases the records are transferred within two days.
If your records are electronic, and they can be accepted onto your new GP practice computer system, they will normally be transferred within two days of your old practice agreeing to release them.
Practitioner Services uses the Community Health Index to keep track of those records that have been received and those that are still outstanding. If your records have not been received within six weeks we will issue additional requests to your old GP practice.
What if I wasn’t registered with a GP Practice in the United Kingdom?
Practitioner Services will not routinely trace health records from, or forward records to, health care providers in countries outwith the United Kingdom.
If you are returning to the United Kingdom, or your last registration with a GP practice was cancelled your records may be held in storage. If they are we will trace these through our records or NHS Central Register Scotland when you next register with a GP practice.
If we have been advised that you have been in HM Forces, your civilian records will have been kept in storage during your period of service. If you came under the care of a Service Medical Officer, your record would have been transferred on posting. These will be traced through the Community Health Index or NHS Central Register Scotland when you next register with a GP practice.
There are regulations that require records to be held for a minimum amount of time before being destroyed. Click Here for details of our retention periods.
Practitioner Services uses the NHS Scotland national patient database to keep a note of the GP practice that a patient is registered at. Other non-clinical information is also stored, eg patient name, date of birth, address and GP details.
The database is called the Community Health Index (or CHI). The unique index number generated for each patient is called the CHI number and this number is used throughout NHS Scotland to accurately identify patients.
The information is used to manage the transfer of medical records, make payments to GP practices for medical services provided to patients, and to issue medical exemption certificates and prescription pre-payment certificates.
NHS Central Register is part of the General Register Office for Scotland. This organisation provides a range of services to the NHS.
These include issuing NHS numbers and keeping a record of the NHS Board area that a patient lives in.
It communicates with similar organisations in England, Wales and Northern Ireland when patients move between countries in the United Kingdom.
For further information visit the NHS Central Register website.
If you are no longer registered with a GP practice, Practitioner Services stores your GP health records. The length of time we keep the records depends on the reason the records are being stored. These are set by our minimum retention periods and are shown below. When the retention period has passed, the records are destroyed.
If you are going to live abroad and require a copy of your records, you can apply to your GP practice for this prior to embarking. If we hold your records you can apply by contacting one of our Regional Offices. This service may incur a charge.
| Reason for storing | Retention Period |
|---|---|
| Embarked (Patients no longer resident in the United Kingdom) | 6 years or until the patient reaches 25 years of age |
| Untraced (Registration with GP cancelled) | 6 years or until the patient reaches 25 years of age |
| Removed at GP or Patient Request | Retain for lifetime of patient or 3 years after death |
| Serving in HM Forces | Retain for lifetime of patient or 3 years after death |
| Prisoners | Retain for lifetime of patient or 3 years after death |
| Deceased | 3 years after death |
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For more information, please use the links below
www.psd.scot.nhs.uk/about/feedback.html