Refunds

Glasses or Contact Lens Refund

If you want to claim a refund, ask the person who supplies your glasses or contact lenses for a receipt, showing how much you paid and the date of payment. If you are claiming because of low income use form HC5, available from Jobcentre Plus offices, NHS hospitals, or your optician may have one.

Complete the HC5 form and make sure you enclose your optical prescription and your receipt with the form when you send it off. The form tells you what to do. The maximum refund you get back will be the voucher value, which matches your prescription.

If you have already used a voucher towards the cost of your glasses or contact lenses you cannot get a refund, unless it was only a “complex lens” voucher. You cannot claim for a refund of the difference between the voucher value and the actual cost of your glasses or lenses, even if they cost more than the voucher value.

If you want to claim for a reason other than low income, you will need to send us a letter , enclosing your receipt.

Lost or Damaged Glasses or Contact Lenses

If your glasses or contact lenses have been lost or damaged and you pay for replacement or repairs, you will only be considered for a refund if the loss or damage was due to illness or disability.