In this Section:
Are you an ophthalmic professional?
Click here to get all the advice and support you need, for the services you provide.
Click here to get all the advice and support you need, for the services you provide.
If you are unhappy with the quality of service you have received at an optician, you should make a complaint to the practice. The practice should have a complaints procedure, which you are entitled to see.
It is always preferable to settle a complaint between the practice and yourself, but if it cannot be resolved you can take your complaint to your local NHS Board, if it relates to a NHS eye examination you have received. The NHS Board will deal with the complaint in accordance with their own complaints procedures.
If your complaint relates to glasses or contact lenses you have received, this is a private transaction between you and the optician. The NHS has no role in investigating any such complaints. You could contact the Optical Consumer Complaints Service, who are an independent body set up to try to settle complaints about the quality of service received.