Click on the number of the message beside your rejected claim to view a plain English version of what you need to do to validate the claim:
MSG_030 Additional information will be included on the attached letter to support your rejected claim.
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MSG_036 The ‘I do not wish to extend the patient’s registration’ box has been checked incorrectly. This box is no longer applicable.
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MSG_179 Please check the date of Registration/Acceptance for treatment, at Part 2 of the claim form, as this is before the start date of the dentist's list number.
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MSG_182 EDI – The Personal Identification Number (PIN) used is not valid, as the dentist resigned prior to the date of the submission.
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MSG_183 Please check the Personal Identification Number (PIN), as the PIN supplied on the claim form is not valid. Please contact our Helpdesk.
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MSG_184 Please check the Personal Identification Number (PIN), as the PIN supplied is invalid.
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MSG_198 Please check the date of birth entered at Part 1 of the claim form.
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MSG_203 Please check the Case ID, as this must be a unique and valid number.
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MSG_204 EDI - The claim reference number has already been used for this list number and a case is either being processed or has already been paid.
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MSG_205 The patient's forename must be entered at Part 1 of the claim form.
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MSG_206 Please check the patient’s forename at Part 1 of the claim form. The forename cannot include a hyphen or comma, all characters used must be alphabetic.
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MSG_207 The patient's surname must be entered at Part 1 of the claim form.
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MSG_208 Please
check the patient’s surname at Part 1 of the claim form. The surname cannot include a hyphen or comma, all characters used must be alphabetic.
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MSG_209 Please enter the patient's sex at Part 1 of the claim form; M for Male or F for Female.
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MSG_210 Please enter the patient’s date of birth at Part 1 of the claim form.
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MSG_211 The date of Registration/Acceptance for treatment must be entered at Part 2 of the claim form.
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MSG_212 Please check the Registration/Acceptance for treatment date at Part 2 of the claim form, as this must be a valid date.
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MSG_213 Please check the patient’s date of birth at Part 1 and the acceptance date at Part 2 of the claim form. The acceptance date cannot be prior to the patient’s date of birth.
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MSG_214 Please check the patient’s previous surname at Part 1 of the claim form. The previous surname cannot include a hyphen or comma, all characters used must be alphabetic.
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MSG_215 The patient’s Community Health Index (CHI) number or serial number, detailed at Part 1 of the claim form under 'Patient Identifier', is an invalid number.
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MSG_216 Please check the patient’s Community Health Index (CHI) number at Part 1 of the claim form, as the first 6 digits must match the patient’s date of birth.
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MSG_217 The ninth digit of the Community Health Index (CHI) number, at Part 1 of the claim form, has to be odd for males and even for females.
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MSG_218 Please
check the Community Health Index (CHI) number, at Part 1 of the claim form, as the CHI number submitted is invalid.
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MSG_219 The date of Registration/Acceptance for treatment, at Part 2 of the claim form, must be on or before the current date.
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MSG_220 The date of Registration/Acceptance for treatment, at Part 2 of the claim form, does not fall within a valid Statement of Dental Remuneration (SDR).
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MSG_221 Please check the patient’s date of birth at Part 1 and the exemption claimed at part 4c of the claim form. The patient must be 18 years of age at the acceptance date to claim exemption as a full time student, at Part 4c of the claim form.
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MSG_222 Please check the completion date, at Part 2 of the claim form, as it cannot be after the date the claim was received.
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MSG_223 Please check the acceptance date and completion date, at Part 2 of the claim form. The acceptance date cannot be after the completion date.
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MSG_224 Please check the prior approval authorisation date, at Part 5 of the claim form, and the acceptance date at part 2 of the claim form. The prior approval authorisation date must be after the acceptance date and prior to the completion date, at Part 2 of the claim form, and must be the date that you were advised it was approved by Practitioner Services.
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MSG_225 Please check the prior approval authorisation date, at Part 5 of the claim form, and the completion date at part 2 of the claim form. The prior approval authorisation date must be prior to the completion date, but after the acceptance date, at Part 2 of the claim form, and must be the date that you were advised it was approved by Practitioner Services.
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MSG_226 The ‘under 18 years of age’ box has been crossed, at Part 4c of the claim form, but the patient’s age at the acceptance date was over 18. Please check the patient’s date of birth at Part 1, acceptance date at Part 2 and exemption/remission category at Part 4c of the claim form have been entered correctly.
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MSG_227 The treatment codes and the amount claimed, at Part 3 of the claim form, are different. Please verify the treatment carried out and the total claimed, as both the coded amount and amount claimed must be equal.
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MSG_228 A valid list number must be entered, at Part 2 of the claim form.
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MSG_229 Please check the list number, at Part 2 of the claim form, as it is invalid.
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MSG_230 A treatment cost total has been entered in the amount claimed box, at Part 3 of the claim form, yet no treatment codes have been entered. The coded amount and the amount claimed, at Part 3 of the claim form, must be equal.
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MSG_232 Only one Exemption or Department of Social Security (DSS) Remission reason should be entered, at Part 4C of the claim form.
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MSG_233 Treatment codes are entered, at Part 3 of the claim form, but there is no total amount entered. The coded amount and the amount claimed, at Part 3 of the claim form, must be equal.
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MSG_234 If fee codes and amount claimed have been entered on the claim form, it is necessary to enter the acceptance date and completion date, at Part 2 of the claim form, and approval date at Part 5 (if applicable).
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MSG_235 As there is a completion date entered, at Part 2 of the claim form, please enter the appropriate fee code(s), at Part 3 of the form, for the work carried out and being claimed.
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MSG_236 Prior approval should have been obtained, as the total cost of the treatment has exceeded the prior approval limit.
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MSG_237 One or more of the fee codes entered, at Part 3 of the claim form, are not valid for the current Statement of Dental Remuneration (SDR).
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MSG_238 Please check the number of fee codes being claimed, at Part 3 of the claim form, as the number of fee codes in the file does not match the fee code count.
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MSG_239 Please check the referral information. Referral claims must have a date of completion, at Part 2 of the claim form, and an amount being claimed, at Part 3.
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MSG_240 Please check the acceptance date entered, at Part 2 of the claim form. This claim apparently commenced prior to the date the dentist’s list number became valid.
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MSG_241 Please check the acceptance date entered, at Part 2 of the claim form. This claim apparently commenced after the dentist's list number was resigned.
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MSG_242 Please check the completion date entered, at Part 2 of the claim form. This claim apparently completed after the dentist's list number was resigned.
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MSG_243 Please check the sex of the patient, at Part 1 of the claim form, and the exemption at Part 4c . The exemption has been completed as ‘expecting a baby’ or ‘had a baby in last 12 months’, but the sex of the patient has been entered as male.
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MSG_245 Your claim was not received within 3 months of the completion of treatment date entered, at Part 2 of the claim form, (refer to Section XV, ‘Conditions of Payment of Remuneration’, Section 3, Narrative 3.2 of the Statement of Dental Remuneration). Please check the completion date, at Part 2 of the claim form, has been entered correctly.
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MSG_248 A patient charge has been entered, at Part 8 of the claim form, but Part 4c has been completed indicating the patient does not pay for treatment . Please check if this patient is exempt from charges. If so, please enter zeroes in the charges box, at Part 8 of the claim form.
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MSG_250 Please check the date of completion of treatment, at Part 2 of the claim form, as it is invalid.
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MSG_251 Please check the patient’s date of birth entered, at Part 1 of the claim form, as the date entered is not valid.
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MSG_252 The date of approval, at Part 5 of the claim form, must be a valid date, for example after acceptance but before completion date. This date is provided by the Prior Approval team. For more guidance contact our Helpdesk.
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MSG_253 Please check the amount claimed, at Part 3 of the claim form, as this must be a valid amount.
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MSG_254 Please check the patient charge, at Part 8 of the claim form, as this must be a valid amount.
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MSG_255 Only one box at part 4a of the claim form should be completed.
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MSG_256 Please check, if the claim is referral or occasional then there must be fee codes claimed, at Part 3 of the claim form.
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MSG_257 Item 41b (Special Needs), at Part 2 of the form, has been completed. This claim must comply with the Narrative to Item 41b of the Statement of Dental Remuneration (SDR): the patient must be under 18 years of age, registered with the dentist receiving the fees under Item 41a and supporting observations must be provided, at Part 6 of the claim form.
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MSG_258 The patient’s contribution to the cost of treatment, entered at Part 8 of the claim form, must be less than the total amount claimed at Part 3 of the claim form. Please check both amounts entered.
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MSG_260 The patient share, at Part 8 of the claim form, must be a valid monetary amount.
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MSG_261 The completion date, at Part 2 of the claim form, does not fall within a valid Statement of Dental Remuneration (SDR).
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MSG_263 Part 4a of the claim form is blank. One of the five boxes must be completed to indicate the patient’s declaration on acceptance into NHS dental treatment with this dentist.
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MSG_264 The free replacement claim made, at Part 3 of the claim form, is invalid. Repair or replacement of restoration relates to any filling, root filling, inlay, pinlay or crown, which has to be repaired or replaced to secure oral health, within 12 months of the date it was originally provided. (Refer to Section XV, ‘Conditions of Payment of Remuneration’, claims for repairs and replacements Section 7(3) of the Statement of Dental Remuneration).
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MSG_373 A discretionary fee has been identified, but no prior approval has been requested, nor granted, according to our records.
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MSG_375 Part 8 of the claim form has been completed at Practitioner Services with dentist’s observations. No action is required by the practice.
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MSG_496 The patient charge has been entered as zero, at Part 8 of the claim form, but no exemption category has been crossed at Part 4c. If the patient is not required to pay statutory charges, one of the exemption boxes must be completed.
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MSG_550 The claim has been rejected, as no Statement of Dental Remuneration (SDR) version can be found for the date of Registration/ Acceptance for treatment supplied. Please check the date of Registration/ Acceptance for treatment, at Part 2 of the claim form.
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MSG_562 No claims can be made against the list number. Please check the list number, at Part 2 of the claim form.
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MSG_768 Our records indicate this patient was deceased as at the registration/acceptance date of the claim. Please check patient details.
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MSG_859 The commitment list number is for commitment payments only. You cannot claim for treatment using this list number.
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