If you are completing your claim forms by hand, they must be completed in block capitals, using black ink.
If printing your forms, use ‘Courier’ bold 12 point, double-spaced, upper case font.
In both cases, handwritten and printed, all information on the form must be kept within the white boxes. The use of correction fluid or erasable pen on any form is not allowed. If any information has been entered incorrectly on a form, the practitioner must send in the form with the errors scored out and amended, initialled and a note attached stating “Form amended/deletions made” for the attention of Customer Administration.
There will be processing delays to forms with corrections.
Always use the bar code stamp, making sure it is the correct way up. This puts a unique identifier on the claim form, so we know who submitted it.
Patient Details
When entering the patient details always enter the patient’s full name.
Date of Birth - make sure these details are always clearly and correctly entered.
Postcode - make sure you fill out the full postcode on the claim form.
Please ask for proof of entitlement.
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