We issued a satisfaction survey in 2010, and throughout 2011 we have sent smaller individual surveys to you. We have created an action plan to target the areas you have given us feedback on.
Theme |
Action Plan |
Target Date |
Turn around time for Prior Approval cases |
Prior Approval criteria being updated and new Dental Advisers recruited. |
March 2012 |
Turn around time for adjustment enquiries and claims |
The time taken is within the agreed targets. This has been communicated to all practitioners. No action required. |
Not Applicable |
Sending Prior Approval claims electronically |
To be implemented as part of e-Services project. |
2014 |
Dental system not fit for purpose and adding additional bureaucracy |
Continue to identify if the system is effective, working with Scottish Government to simplify where applicable. |
Ongoing |
Send payment schedules electronically |
Being developed as part of e-Services project. |
2012 |
...Continued
If you think we have missed something or would like to comment on these please contact us, we are happy to hear from you.
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