We hold a master record for each patient registered in Scotland. This record has a unique identity number, which makes sure patient treatment histories are linked together.
Each month, the payment schedule report contains a section detailing the patients we have received a claim for. Although matched to the unique record of that patient, the details are slightly different.
The section shows the patient details we hold, referred to as the master record, and the details entered on the claim. If our master record is wrong, you can provide the correct details using the Dental 287 form. We will then update the details on our master record. This is referred to as a Patient Detail Amendment.
If the incorrect details are not amended, this could lead to treatment being time-barred or duplicate registrations. This, in turn, could result in incorrect payments and potential recoveries of any overpayments.
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