Fees under Section XIII - Incomplete Treatment, of the Statement of Dental Remuneration, should normally be claimed only after the patient has missed or repeatedly cancelled appointments. In these instances, the date of submission should be the date of the last appointment the patient was due to attend, not the last attended appointment.
When fees for veneers, inlays, pinlays, crowns, dentures, bridges and other appliances are claimed under this section, the appliance must be retained for at least 12 months after the date of payment and submitted to us on request.
If the patient resumes treatment, normally only the balance of fees will be subsequently payable.
If you originally claimed for incomplete treatment under Items 62-65 of the Statement of Dental Remuneration, but the patient has now returned for completion, you must submit a new GP17 stating "balance adjustment" and the date of the original claim in the observations box.
In cases of Prior Approval, as long as no treatment has been paid in your schedule for the incomplete treatment, you do not need to submit a new approval case. If you have been paid for the incomplete treatment, even if it is for only an exam, a new Prior Approval form needs to be submitted.
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