This website places cookies on your device to help us improve our service to you. To find out more, see our Privacy and Cookies statement.

Health Professionals


30th April 2011 - Printing an e-Statement

Where a practice is using NHS web mail, the following steps should be followed to ensure that e-Statements are printed fully on A4 paper:

  • Double click on the e-mail which will open up in a new window
  • Right click once on the underlined document, eg Abcdefgh.pdf (408 KB)
  • Select ‘Save Target As’
  • Save the document in a folder, eg ‘Payment Statements’
  • Once the download is complete, close the e-mail
  • Open the document from where it has been saved
  • Use the print button on Adobe Reader to print the statement

For all IT related issues, eg installing the latest version of Adobe Reader, saving documents to practice servers, please consult your NHS Board IT Facilitators in the first instance.

28th April 2011

Practitioner Services is always trying to improve services and respond to suggestions and feedback received through the annual Customer Satisfaction Survey. We are also continually looking at how we can reduce our costs to ensure that every penny we spend represents good value for you, our customers, for NHS Boards and for patients in Scotland.

To these ends, we have been critically examining every service we provide with the view to bringing about changes in a number of services over the coming months and years.

We are pleased to advise that the first service change responding to both the feedback/suggestions we received from practices and the financial pressures we must respond to, was implemented for all GP practices across Scotland from the April 2011 payment schedule onwards.

From April 2011, we have provided every practice in Scotland with a copy of their Medical Payment Statement by email – an “e-Statement”. This is in a “pdf” file format which allows you to print the e-Statement locally should you wish, forward on to others in the practice or your practice accountant or store electronically for future reference. At the same time, in April 2011, we withdrew the current service whereby we print statements centrally and post these out to each practice, something which costs the health service around £25,000 per year.

Later in 2011 we plan on introducing a new service which will provide an electronic interface file version of the practice statement which will be compatible with the IRIS accounting system used in around half of practices in Scotland. This service is already in place for GP practices in NHS England.

Both of these changes seek to improve our services and reduce costs to the NHS as a whole.

To enable us to implement e-Statements, we need you to provide us details of which email address you want the e-Statement to be sent to.

An e-Statement mandate should be downloaded, completed and submitted to your Regional Office.

Additional information on e-Statements will be featured in our monthly Good Practice newsletter and on this web site.


View all news items »