Tips on Form Filling

If completing your claim forms by hand, you must use block capitals in black ink.

If printing your forms, use ‘COURIER, BOLD,12 POINT', double-spaced, upper case font.

In both cases, handwritten and printed, all information on the form must be kept within the white boxes. Our scanners will reject claims where 'marks' have been made outside the boxes. This could delay payment of the claim, or it may be rejected and returned to you.

Do not score through non-completed or non-applicable sections of the form, this will cause the form to be rejected. The use of correction fluid or erasable pen on any form is not allowed. If any information has been entered incorrectly on a form, the practitioner must send in the form with the errors scored out and amended, initialled and a note attached stating “Form amended/deletions made” for the attention of Customer Administration.

There will be processing delays to forms with corrections.

Always use the bar code stamp, making sure it is the correct way up. This puts a unique identifier on the claim form, so we know who submitted it.

Patient Details

When entering the patient’s details, always enter the patient’s full name.

Be consistent, for example, if a patient's name is William, do not enter it on the form as Bill or Billy.

If a patient has a double-barrelled name, use a space between the names instead of a hyphen.

Make sure the patient's date of birth, is always clearly and correctly entered.

If the patient is a student, under 19 years of age, enter the school or college details.

Make sure the patient, or their representative, understands and completes the patient's declaration, in part 2a and/or 2b.

Please ask for proof of entitlement.