Health Professionals
New NHS contracts, relocation of premises and changes of ownership are subject to regulation and require approval of the NHS Board, prior to any changes being made. Timescales associated with these approvals differ and contractors should contact their local NHS Board for details and advice on the application process.
Only after Practitioner Services has received authorisation from the NHS Board will it follow the contractor change process to allow you to have the N3 connection in place.
You can contact the ePharmacy helpdesk on 0131 275 6600 or nss.psdhelp@nhs.net
A new contractor is a pharmacy that has never been in business before at that location. NHS Contracts are granted only in certain circumstances and only after a statutory process has been followed. The timescales associated with this process can be protracted and it is important that you keep your NHS Board advised of your opening schedule at all times. When Practitioner Services receive authorisation from your NHS Board they will issue you with your 4 digit contractor code. The ePharmacy Helpdesk will arrange for a site survey to be performed to determine where the points/router will be positioned. At the same time a call will be logged with BT on your behalf. BT will contact you to make necessary arrangements. Please note that the Service Level Agreement timescales in place with BT means that the process can take up to 38 working days.
Please contact the ePharmacy Helpdesk when BT have completed the necessary work. They will log a call for you to be connected to the Internet and have anti virus software installed.
A relocation is when a Pharmacy moves premises. Practitioner Services will receive authorisation from your NHS Board with the new address details. The ePharmacy Helpdesk will arrange for a site survey to be performed to determine where the points/router will be positioned. At the same time a call will be logged with BT on your behalf. BT will contact you to make necessary arrangements. Please note that the Service Level Agreement timescales in place with BT means that the process can take up to 58 working days.
Please contact the ePharmacy Helpdesk when BT have completed the necessary work. They will log a call for you to be connected to the Internet and have anti virus software installed.
An internal move is when you change the physical layout of your premises. There is no requirement for you to seek authorisation from your NHS Board. You can either contact the ePharmacy Helpdesk direct or go through your IM&T Facilitator to request this type of change. If computer equipment needs to be moved, the ePharmacy Helpdesk will arrange for a site survey to be performed to determine where the points/router will be positioned. At the same time a call will be logged with BT on your behalf. BT will contact you to make necessary arrangements. Please note that the Service Level Agreement timescales in place with BT means that the process can take up to 30 working days.
Please contact the ePharmacy Helpdesk when BT have completed the necessary work. They will log a call for you to be connected to the Internet and have anti virus software installed.
A change of ownership is when a business has been bought over. Practitioner Services will receive authorisation from your NHS Board. In most cases a new 4 digit Contractor Code will be issued. You will receive a call from the Patient Registration Team within Practitioner Services who will advise you of the steps to follow.
If you're looking for information about pharmacists and the NHS services they provide, visit the Public section of this web site.